FAQS

What tipe of tickets we sell in this web?

With this credit you can visit the National Prado Museum, the Reina Sofia National Art Center Museum and the Thyssen-Bornemisza National Museum. Its validity is one year and for one visit per museum. In the case of the Thyssen-Bornemisza National Museum, it is valid only for the permanent collection. 20% savings compared to the current rates of the three museums. You can buy it in our web and you will receive the confirmation in your mail and mobile phone.

Who can buy this ticket?

Everyone can, but we have to say that minors have free access to the museum if they go to the ticket office.

How can I buy the ticket?

You can buy the ticket in our web, this is the link: https://tourticket.club

When can I go to the museum?

You can go at any hour of the day, but always in the Paseo del Arte schedule.

Is there any discount for this ticket?

No, the ticket price is € 17.80. Discounted tickets are purchased at the box office.

Who has discounts for tickets?

People who have a discount must buy their ticket at the BOX with the relevant DOCUMENTS that prove it. The discounts are:

Reduced ticket of €7.50, compulsorily through the box office:

  • People older than 65 years.
  • Young Ticket (Carnet Joven).

Free ticket compulsorily through the box office:

  • Large Family.
  • Minors.
  • Students of 18 to 25 years old.
  • People with disabilities or reduced mobility.
  • Person in legal situation of unemployment.
  • Teachers.
  • Journalists.
  • Official Guides of Turism.

Where is the entrance of the museum?

If you have bought the VIP ticket you will have to go to Jerónimos entrance.

How can I buy the ticket?

If you want to buy the VIP ticket, you can pay it on the web. You can use Visa, Mastercard, American Express and Paypal.

What happen if I don´t have the confirmation of the tickets?

If you don´t have the confirmation of the tickets in your mail address or in your mobile phone, you can talk to us using the chat. Besides, you can send us a mail: mobileonespacl@gmail.com.

Once you have contacted us, we will ask you for the name and email with which you made the purchase. If everything is correct we will send you the confirmation of the purchase.

Even so, we remind you to look at the spam folder of the email with which you made the purchase.

How to get the purchase invoice?

If you want to obtain the purchase invoice for the tickets, talk to us using this mail: mobileonespacl@gmail.com.

Where can i leave the bags?

The Paseo del Arte can keep the bags of 40x40cm in the Murillo's door, where there are lockers to keep it.

Tours

If you want to organize a tour, you have to send a mail to this address: mobileonespacl@gmail.com.

We remind you that minors have free access to the museum and that teachers must present the card. All this doing the tail and going through the box office.

Lost Property:

If you have lost something in the museum, you can send a mail to this address: mobileonespacl@gmail.com.

How to get guides, maps, guide tours…

If you want to get guides, maps, guided tours…, you have to go to the ticket office. Besides, you can buy it in the Jerónimos entrance too.

Temporary exhibitions:

Antonio María Esquivel (1806-1857): Pinturas religiosas.
09/07/2018 - 20/01/2019

Doce fotógrafos en el Paseo del Arte.
21/09/2018 - 13/01/2019

Bartolomé Bermejo.
09/10/2018 - 27/01/2019

La Fuente de la Gracia. Una tabla del entorno de Jan van Eyck.
23/10/2018 - 27/01/2019

Sales Returns

We regret this confusion, but the tickets once purchased, can´t be canceled or reimbursed. This is contemplated in our legal terms

General Tips:

Format of the tickets:
You can go to the museum with the tickets in physic or digital format. We recommend to take always the ticket in digital format in the mobile phone.

Time to arrive at the museum:
We recommend arrive early to avoid the long queue, before 10:00 am. If you don´t want to do the queue, you can buy the VIP ticket in our web.

Museum timetable:
Open:

  • Monday – Saturday: 10:00 to 19:00
  • Sunday and holidays: 10:00 to 19:00

Close:

  • 1 of January
  • 1 of May
  • 25 of December

Reduced schedule:

  • 6 of January
  • 24 and 31 of December
  • 10:00 to 14:00

How long does the visit last?
More or less than 2:30h.

Contacts of the Paseo del Arte
If you want to contact to the museum, you can use this mail: mobileonespacl@gmail.com
Or call to this number: 913 30 28 00.



Support 24/7

We are here to help you in everything we can. We will be happy to answer your questions and queries about our products. We will try to resolve any problem you may have with the greatest possible professionalism.